If you cancel less than 24 hours before the start of your lesson for any reason and we are unable to fill your lesson time, you will be responsible for a $50 cancellation fee. (Venmo is preferred)
If you cancel less than 8 hours before the start of your lesson and we are unable to fill your lesson time, you will be responsible for a $75 cancellation fee. (Venmo is preferred)
If we are able to fill your canceled lesson with another student, even under 24 hours, there is never a cancellation fee.
Please note: cancellations and swaps are only accepted/confirmed via email. To allow Chris to focus on teaching, please avoid verbal schedule changes.
LATENESS / NO-SHOW POLICY
Chris will hold your lesson for 15 minutes after your start time.
If you are more than 15 minutes late and Chris hasn't heard from you, we consider it a no-show and the lesson is canceled.
If you do not show up for a confirmed lesson (or if you forfeit your lesson due to lateness), you are responsible for the full fee for the lesson.
Repeated lateness/no-shows may result in cancellation of recurring lessons.
All lesson scheduling is done through email, and we schedule for dates at most a month in advance.
(So if today is 5/25, the schedule is open through 6/25. If today is 10/12, the schedule is open through 11/12, etc.)
Please note: To allow Chris to focus on teaching, we cannot honor verbal schedule requests or changes. Thank you for your understanding!
Please send all emails regarding scheduling (lesson requests, changes, and cancellations) to both email@example.com and firstname.lastname@example.org so we can all stay on the same page and get back to you as quickly as possible.
Please include in your email some days and times you are available so we can work together to get back to you and get you scheduled in as quickly as possible.
The studio uses date- and time-specific waitlists to better offer you lessons that work with your schedule. We do not have a general waitlist. We will happily add you to waitlists for dates and times you are available up to a month in advance. If there is a cancellation and a lesson becomes available, we contact students from the waitlist for that lesson in the order they joined.
Please note: because of the number of students in the studio and constantly changing availability on all sides, we unfortunately cannot "auto-renew" your availability from month to month.
Any other questions you may have outside of your lesson time (repertoire questions, advice, etc) can come directly to Chris via email (email@example.com). Chris's phone number is only to be used for studio access or last-minute notifications of lateness. To allow him to focus on teaching, Chris does not accept phone calls during studio hours.
Payment is accepted at the beginning of lessons via:
Cash (exact change only)
Check (payable to Chris York)
Venmo (search for it in the App Store and add Chris-York-5)
Payment is expected at the beginning of your lesson. Repeated outstanding balances may result in moving to a cash-only basis.
In the event that you are sick, please cancel your lesson. Your time is so much better spent resting, hydrating, and steaming.
We always do our best to fill your lesson to avoid any cancellation fees for you, and we appreciate you erring on the side of caution to avoid spreading any sickness in the studio.